Refunds & cancellation

Refunds & cancellation policy, 2026-10-08.2. The seller is XXXXXXXXX XXXXXXX CORP LTD.

Changing your mind

Digital content is not automatically exempt from cancellation merely because it is digital. For an eligible consumer distance contract, a 14-day cancellation period normally applies. Immediate supply can begin before that period ends only with your express consent and acknowledgement that the cancellation right will be lost once supply begins.

Our initial purchase confirmation asks for one initially unticked acknowledgement:

I expressly consent to the seller supplying the digital content immediately, before the end of the 14-day cancellation period, and acknowledge that I will lose my right to cancel once supply begins.

The accepted wording, version, locale and time are recorded with the purchase and its invoice confirmation. An already confirmed purchase can be resumed or downloaded without asking for a new acknowledgement. An acknowledgement alone does not establish that supply has begun. Where the required consent, acknowledgement or contract confirmation is missing, this policy does not claim that your cancellation rights have ended.

Faulty content, incorrect description or access problems

Loss of the change-of-mind cancellation right does not remove statutory rights for content that is faulty, not as described or otherwise fails applicable requirements. Depending on the circumstances, remedies can include repair or replacement and a price reduction or refund where the law provides. There is no blanket “no refunds” rule.

If the file cannot be accessed, use Retry download for the paid purchase first; do not pay again. For an access problem, duplicate charge or incorrect payment, see Seller & contact; the domain support mailbox is listed there. Include the image, purchase or invoice reference and the problem. Do not send full card details. A failed or pending payment must not be treated as successful delivery.

Requesting a refund

Email the sales@ address for this site, listed on Seller & contact, with your purchase or invoice reference and the reason for your request. Do not send full card details. An operator reviews the purchase history and explains the decision; the confirmed refund result is communicated to the invoice mailbox. Downloading the image does not automatically reject a refund request. A previously downloaded file cannot be recalled. This procedure does not limit mandatory consumer rights.